Terms of service


Terms of Service

Effective Date: October 2026

Last Updated: October 2026

Welcome to alexzono.com. These Terms of Service ("Terms") govern your use of our website and purchase of products from Alex Zono Limited ("we," "us," or "our"), a company registered in England and Wales.

By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our website.

1. Company Information

  • Legal Entity Name: Alex Zono Limited

  • Company Registration Number: 16104253

  • Registered Office Address: Unit 14, Princeton Mews,
    167-169 London Road,
    Kingston, England, KT2
    6PT

  • Trading / Website Address: https://alexzono.com

  • Contact Email:  info@alexzono.com

2. Eligibility & Website Usage

By agreeing to these Terms, you represent that you are at least the age of majority in your country or state of residence.

You agree to use our website only for lawful purposes. You must not:

  • Use our store to commit unauthorized, fraudulent, or illegal acts.

  • Transmit any viruses, worms, or destructive computer code.

  • Attempt to gain unauthorized access to our site, servers, or checkout infrastructure.

A breach or violation of any of these Terms may result in immediate termination of your access to our services.

3. Orders & Contract Formation

  • Offer and Acceptance: The display of products on our website constitutes an "invitation to treat." When you complete checkout and submit an order, you are making an offer to purchase the items in your cart.

  • Order Confirmation: After placing an order, you will receive an automated email acknowledging receipt of your order. This email does not constitute legal acceptance of your order.

  • Contract Formation: A binding sales contract is formed only when we dispatch your items and send you an official Shipment Confirmation email.

  • Refusal of Orders: We reserve the right to limit, refuse, or cancel any order prior to dispatch for reasons including, but not limited to: product availability, errors in pricing or product descriptions, or suspected fraudulent transactions.

4. Pricing, Taxes & Payment

  • Currency & Prices: Prices are listed in GBP (£) or your local currency as displayed via Shopify checkout. Prices include UK VAT where applicable.

  • Price Errors: We strive for total accuracy, but errors may occur. If we discover a pricing error on an item you ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

  • Payment Methods: Payments are processed securely via Shopify’s checkout platform using approved payment providers (e.g., major credit/debit cards, PayPal, Apple Pay). By submitting an order, you warrant that you are authorized to use the chosen payment method.

5. International Shipping, Customs & Import Duties

We process and ship orders internationally from the UK and/or our regional fulfillment partners.

  • Import Duties & Local Taxes: If you order products for delivery outside the UK, your shipment may be subject to local import duties, customs taxes, and administrative fees imposed by the destination country.

  • Customer Responsibility: Unless expressly stated otherwise at checkout (e.g., Delivered Duty Paid / DDP terms), you are solely responsible for paying all applicable import duties, tariffs, and taxes assessed by your local customs authorities.

  • Customs Delays: Customs clearance policies vary widely by country. We are not responsible for customs delays or seized packages resulting from local import restrictions.

6. Your Right to Cancel (UK & EU Statutory Rights)

If you are a consumer residing in the UK or EU, you have statutory rights under the Consumer Contracts Regulations 2013 to cancel your purchase:

  • 14-Day Cooling-Off Period: You have the right to cancel your order within 14 calendar days starting from the day after you (or a third party designated by you) receive the physical goods.

  • How to Cancel: To exercise your right to cancel, you must notify us of your decision by clear written statement (e.g., emailing info@alexzono.com) before the 14-day period expires.

  • Returning Goods: You must return the items to us without undue delay and no later than 14 days from the day you notify us of your cancellation. You are responsible for the direct cost of returning the goods unless otherwise agreed.

  • Exemptions: The statutory right to cancel does not apply to:

    • Personalised or custom-made items.

    • Sealed goods unsealed after delivery that are unsuitable for return due to health protection or hygiene reasons.

7. Returns, Refunds & Faulty Goods (UK Consumer Rights Act 2015)

In addition to your statutory cancellation rights, all products supplied must comply with your rights under the UK Consumer Rights Act 2015. Products must be of satisfactory quality, fit for purpose, and as described.

  • Faulty / Defective Items:

    • Within 30 Days: If a product is faulty or damaged upon arrival, you are entitled to an immediate full refund.

    • After 30 Days: You are entitled to a repair or replacement. If a repair or replacement is not possible or fails, you may be entitled to a full or partial refund.

  • Refund Processing: Approved refunds will be credited back to your original payment method within 14 days of us receiving the returned goods.

8. Intellectual Property

All content published on alexzono.com—including text, website design, product graphics, images, logos, software, and arrangement thereof—is the intellectual property of Alex Zono Limited or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You are granted a limited license to access and view the site for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, or modify any site content without our prior written authorization.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory liability that cannot be excluded under applicable UK law.

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential loss, loss of profits, loss of business, or business interruption arising out of or in connection with these Terms or the use of our site.

  • Our total aggregate liability to you for any claim arising out of or related to an order shall not exceed the total price paid by you for the products in that specific order.

10. Force Majeure

We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order caused by events outside our reasonable control ("Force Majeure Event"), including acts of God, extreme weather, strikes, postal/shipping disruptions, global supply chain failures, or governmental restrictions.

11. Governing Law & Jurisdiction

These Terms and any non-contractual disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer in the UK, any legal proceedings may be brought before the courts of England and Wales (or the courts of Scotland or Northern Ireland if you reside there).

12. Changes to Terms of Service

We reserve the right to update or replace any part of these Terms at our discretion. Any changes will be posted on this page with an updated "Effective Date." Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

13. Contact Information

Questions about these Terms of Service should be sent to us at:

  • Email: info@alexzono.com

  • Postal Address: Unit 14, Princeton Mews,
    167-169 London Road,
    Kingston, England, KT2
    6PT